Frequently asked questions

HighImpct helps service businesses get more customers by combining paid advertising with the systems that convert leads into revenue. We run Meta Ads that bring you qualified leads, then build the follow-up, CRM, AI, and automation that turns those leads into booked appointments and sales. We own the whole path: ad to lead to follow-up to booking to customer. An AI front desk and missed-call recovery are part of the backend system, not the whole offer. Most clients start with a free growth audit of their ads and lead flow.

Yes, paid advertising on Facebook and Instagram is our primary service. We build and manage the campaigns, develop the offers and ad angles, create and test the creative, build the landing pages and lead funnels, track conversions, retarget warm prospects, and optimize every week. What makes us different from a generic Facebook Ads agency is that we connect those ads directly into your follow-up and booking system, so the leads actually turn into customers instead of sitting in an inbox.

Usually within a few days. We build the GHL backend, the lead capture and routing, the instant follow-up and missed-call text-back, the nurture and reactivation, and the tracking, tuned to your business, register it for SMS compliance, run a quality pass, and turn it on. You give us about 20 minutes of information up front and we do the rest.

No. The voice AI handles conversations naturally, books appointments on the phone, and hands off to a human the moment it is unsure. What actually annoys customers is calling and getting voicemail. An instant, helpful answer is a better experience than a missed call every time. We will demo it live on your free audit so you can hear it yourself.

No, it backs them up. The AI catches the calls your team misses: when they are on another line, at lunch, gone for the day, or it is the weekend. That is where the leaks are. Your people handle the high-value work and the AI catches the overflow so nothing is lost.

Our core offer, the Growth System, is $497 per month with no setup fee. Ad spend is separate and paid to Meta directly. The Meta Ads Audit is free. Meta Ads Management, where we build and run the ad campaigns, is custom based on your ad spend, so we scope it on the free audit. If you would rather run the software yourself, self-serve platform plans are $97 and $297 per month. For established businesses ready to hand off operations entirely, the Growth Partnership is a custom managed engagement. Everything is month-to-month. Start with a free ads audit and we will recommend the right fit.

Meta Ads is our primary service, but it is only the front of the machine. The bigger value is what we build around the ads: the CRM, follow-up, and automation that convert the leads into revenue. That backend automates the busywork across your whole operation: appointment scheduling and reminders, lead follow-up and nurture, review and reputation requests, invoicing and payment reminders, data entry and CRM updates, reporting dashboards, and customer intake. An AI front desk and missed-call recovery are parts of that backend. The goal is simple: bring you leads, then convert every one of them without you chasing anything.

We focus on service businesses where a missed call, a slow follow-up, or a cold lead list is lost revenue: home-service trades (plumbing, HVAC, electrical, roofing, restoration, garage doors, pest control, landscaping, tree service, painting, insulation, window cleaning, and cleaning companies), insurance agencies, med spas and aesthetics clinics, chiropractic and wellness practices, dental practices, fitness studios and gyms, real estate teams, law firms, and coaches and consultants. If you run on inbound calls, leads, or bookings, we fit.

Yes. We work with service businesses in the United States and Europe. Everything is delivered remotely, your audit call is booked in your own time zone, and the ads, search work, and follow-up are set up for your country and your service area. The AI front desk supports multiple languages, so it can answer customers in the language they are comfortable with.

The Growth System is month-to-month. We do not lock you into long contracts because the results are what keep you. Start with a free audit, see the plan, and only continue each month if it is working.

HighImpct LLC is the parent company. PodFleet is a managed-operations sister brand for businesses that need a full team plus AI running their operations. HighImpct handles the AI automation layer; when a client outgrows automation alone and needs people running the work, we graduate them into a PodFleet Growth Partnership.

An AI front desk is a 24/7 virtual receptionist that answers your business's calls and texts, has a natural conversation, answers common questions, qualifies the lead, and books the appointment directly into your calendar. It also instantly texts back any call you miss. Unlike voicemail or a basic answering service, it actually handles the conversation and books the job, day or night, with no hold music and no missed leads.

Emma is HighImpct's AI voice agent, the voice on the phone. She answers your inbound calls 24/7 in a natural human voice, qualifies callers, and books appointments live on the call. She also makes outbound calls for you: ringing new leads back in seconds, confirming appointments, chasing no-shows, following up on quotes, and reactivating old customers. Emma handles unlimited calls at once and never sleeps.

Both. Emma answers every inbound call, and she also places outbound calls automatically: speed-to-lead callbacks within seconds of a new lead, appointment confirmations and reminders that cut no-shows, follow-ups on open quotes, and database reactivation by real phone call. Outbound calling is hands-free and runs around the clock, which is where a lot of recovered revenue comes from.

Voicemail loses you the lead: 85 percent of callers who reach voicemail never leave a message, they call the next business. A traditional answering service just takes a message for you to call back later, by which time the lead is often gone. The AI front desk answers instantly, holds a real conversation, and books the appointment on the spot, 24/7, for a fraction of the cost of a live answering service.

Yes, that is one of the biggest wins. The AI never sleeps. It answers calls and texts at 2am, on Sundays, and on holidays, exactly when your competitors are sending callers to voicemail. A large share of recovered revenue comes from after-hours and weekend leads that would otherwise be lost.

Yes. The AI supports multiple languages, including Spanish, so it can serve bilingual markets and answer customers in the language they are comfortable with. This is especially valuable for home-service and local businesses in diverse areas.

No. You keep your existing number. We set it up so calls forward to the AI, or so the AI answers overflow and missed calls. Nothing changes for your customers except that someone always picks up.

It hands off to a human. The AI is built with clear rules for what it can and cannot handle. The moment something is sensitive, complex, or a caller asks for a person, it routes the conversation to you or your team. You can also read every conversation it has, so you are always in control.

Yes. The AI checks your real availability and books the appointment into your calendar during the conversation, then sends confirmations and reminders. No phone tag, no double-booking. It works with your existing calendar and booking rules.

Through native integrations plus Zapier and n8n, we connect with 2,000+ applications. From QuickBooks and Calendly to Shopify and Stripe, if you use it, we can almost certainly integrate it. That means your website, ads, calendar, CRM, and payment tools all work together as one connected system instead of disconnected apps.

GoHighLevel (GHL) is an all-in-one platform for CRM, automation, websites, funnels, calendars, payments, reputation, and AI. As a GoHighLevel whitelabel partner, HighImpct builds and runs the entire system for you on a proven, enterprise-grade platform, branded to your business. You get the power of a full marketing and operations stack without stitching together a dozen separate tools.

Yes. We build fast, modern, mobile-friendly websites for businesses that have none, or that are stuck with an outdated, low-converting site. The site is wired straight into your AI front desk, CRM, and booking, so it actually captures and books leads instead of just sitting there.

A sales funnel is a focused set of pages designed to turn a visitor or ad click into a booked lead or sale, without the distractions of a full website. If you run ads or promotions, a high-converting funnel usually outperforms sending traffic to your homepage. We design and build funnels tied into your automation so every lead is captured and followed up.

Database reactivation uses AI to re-engage your old leads and past customers over SMS and email, answer their questions, and book them back in. It is fast cash from people you already paid to acquire, results often show in days, not months. We can run it as a flat-fee campaign or on a performance basis.

You do. Your contacts, conversations, and the automations and systems built for you are yours. We do not hold your business hostage through proprietary lock-in. If you ever leave, you keep your data.

Yes. You get a clear monthly report showing calls and texts handled, missed calls caught, appointments booked, reviews earned, and estimated revenue recovered. The whole point is a return you can actually see, not vague activity.

Yes. Most clients start with a risk-free 7-day pilot: we set up the AI front desk, you watch it catch leads you were missing, and you only continue if it is working. Plans are month-to-month with no long contracts, because the results are what keep you, not a contract.

It is simple. Everyone starts with a free ads audit. From there, most clients run the Growth System at $497 a month, which converts the leads you are already generating. If you also want us to build and manage the ad campaigns, add Meta Ads Management. That is the whole menu, no long list of products to figure out.

It is a free 30-minute call where we look at your ads, your lead flow, and your backend system, then show you where you are losing revenue and where the biggest opportunities are. We cover three areas: your ads (traffic and lead quality), your conversion (offers, funnels, and booking), and your revenue system (what happens after a lead comes in). No pitch, no obligation. It is the easiest way to see the opportunity before you spend anything.